Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is a book about how to have productive and effective conversations when the stakes are high, emotions are strong, and opinions differ. The book provides readers with tools and techniques for handling challenging conversations in both personal and professional settings.
The Power of Mindful Learning by Ellen J. Langer offers valuable insights for leadership by introducing a transformative approach to learning that is deeply rooted in mindfulness and open-mindedness. Dr. Ellen Langer, a respected psychologist and Harvard University professor, underscores how these principles can enhance leadership skills and decision-making processes.
"The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service" by Jeff Toister is a practical guide for creating a customer-focused culture within an organisation. The book offers a range of tools and techniques for improving communication, setting service expectations, and building a team of customer service champions.
The Power of Mindset: 14 Life-Changing Principles on How to Achieve True Happiness and Success is a transformative book that delves into the concept of mindset and its profound impact on our lives. Authored by an expert in personal development, this book presents 14 key principles that can help individuals harness the power of their mindset to create a life filled with happiness and success.
Henry E. Mejia's "Excel Charts and Graphs Ninja" is a practical and comprehensive guide designed to help users master the art of creating effective charts and graphs in Excel. The book is aimed at both beginners and advanced users who want to enhance their data visualisation skills and make more informed decisions using visual data representations.
Team of Teams: New Rules of Engagement for a Complex World by General Stanley McChrystal is a groundbreaking book that offers profound insights into leadership, organisational structure, and adaptability in the modern world. General McChrystal draws from his extensive military experience, particularly during his tenure as commander of Joint Special Operations Command (JSOC), to illustrate how traditional hierarchies and command structures often fall short in addressing the complex and rapidly evolving challenges of the 21st century.