Managing Up: How to Move Up, Win at Work, and Succeed with Any Type of Boss by Mary Abbajay is a comprehensive guide that offers practical strategies for effectively managing the boss-employee relationship and advancing in your career. Abbajay provides insights, tools, and techniques for navigating various types of bosses, building strong relationships, and achieving success in the workplace.
Grit: The Power of Passion and Perseverance by Angela Duckworth is a groundbreaking book that explores the concept of grit and its profound impact on success and achievement. Angela Duckworth, a psychologist and MacArthur Fellow, presents a compelling argument that grit, a combination of passion and perseverance, is a more accurate predictor of success than talent alone. Through her research and engaging storytelling, Duckworth offers readers valuable insights and strategies for cultivating grit in their own lives.
"The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World" is a book written by John R. DiJulius III, a leading expert on customer service and the founder of The DiJulius Group, a consulting firm that helps businesses improve their customer experience. In the book, DiJulius provides a step-by-step guide to creating a customer-centric business and revolutionising the way companies approach customer service.
The Burnout Society by Byung-Chul Han is a thought-provoking and insightful book that explores the phenomenon of burnout in contemporary society. Han argues that the prevalent culture of achievement, productivity, and constant self-optimisation has led to a state of exhaustion and burnout that permeates all aspects of life.
Ben Lamorte's "OKR Objectives and Key Results: Driving Focus, Alignment, and Engagement with OKRs" is a comprehensive exploration into the world of Objectives and Key Results (OKRs), offering readers a roadmap to harnessing the power of this goal-setting framework for organisational success. Lamorte's work stands out as a valuable guide for both beginners and seasoned practitioners seeking to understand, implement, and optimise OKRs in their respective domains.
Thriving as a Remote Customer Service Representative by Ash Layna is a comprehensive guide that equips individuals with the necessary skills and strategies to excel in the field of remote customer service. With the rise of remote work opportunities, the book serves as a valuable resource for those seeking to adapt to the evolving nature of customer service roles in the digital age.