"How to Wow" by Adrian Swinscoe is a customer service and experience guide that provides practical insights and strategies for businesses to create remarkable customer experiences effortlessly. The author, drawing on his extensive experience in customer service, outlines 68 actionable ways to enhance the customer journey and leave a lasting positive impression.
"The Carrot Principle: How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance" by Adrian Gostick and Chester Elton is a motivational and insightful book that explores the powerful impact of recognition in the workplace. Through extensive research and real-world examples, the authors demonstrate how simple acts of appreciation and acknowledgment can transform employee engagement, retention, and performance.
Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski is a comprehensive guide that explores the science behind burnout and offers practical strategies for managing and recovering from stress. Drawing from research in psychology, neuroscience, and physiology, the authors provide valuable insights and tools to help individuals understand and address the complexities of burnout.
"Excel Data Filters: Quickly and Easily Sort and Filter Data" by Scott Hartshorn is a practical guide designed to help users efficiently sort and filter data using Microsoft Excel. Hartshorn’s book aims to make these fundamental yet powerful features accessible to both novice and experienced Excel users, enabling them to manage large data sets with ease and precision.
"The Nordstrom Way to Customer Service Excellence" is a book written by Robert Spector and Patrick D. McCarthy that explores the customer service philosophy and practices of Nordstrom, one of America's most successful retailers. The book provides insights into the Nordstrom approach to customer service, and how it has enabled the company to build a loyal customer base and achieve sustained success.
Mentoring 101: What Every Leader Needs to Know by John C. Maxwell is a practical guide that explores the art and science of mentoring. John Maxwell, a renowned leadership expert and author, draws from his extensive experience to provide valuable insights and actionable strategies for effective mentoring.