The objective of cross-selling can be to either increase the income derived from the client or to protect the relationship with the...
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The Challenger sales model and methodology is built around a sales process that focuses on teaching, tailoring and taking control of...
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Ever heard the phrase ‘don’t take my word for it’, how can you deliver this to your prospects and renewal clients?...
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This session looks at methods to subtly qualify your decision maker to either genuinely be the 'sole yes person' or an influencer...
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How do we demonstrate the value of our offering is better than either doing nothing, or that of our competition? This session gives...
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If only our customers could be for life! But the reality is, since the moment your prospect turned in to a paying client, their assessment...
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This session is 1 minute long. Closing is easy - just ask for the business... but the remaining 59 minutes is spent on the build up...
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During this webinar you will explore ideas of how to adapt your current customer service skills to an increasingly remote world to...
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Adapting Customer Service to the Remote Environment - Part 2 continues to explore strategies for delivering exceptional customer support...
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